Request a Return or Cancellation

We Are Here to Help.

At Grano Organico, we take great pride in our packing and quality checks. However, we understand that sometimes things don’t go as planned. Whether you need to cancel an order or report an issue with a delivery, please use the form below to get in touch with our support team.

⚠️ Important Policy Highlights:

  • Cancellations: You can cancel your order within 12 hours of placing it, or before it has been dispatched (whichever is earlier). Once the order is shipped, we cannot cancel it.

  • Food Safety: Due to hygiene and safety reasons, we do not accept returns on food products (Spices, Dals, Ghee, Millets) once the packet has been opened, unless the product is spoiled or expired.

  • Damaged or Wrong Items: If you received a damaged package or the wrong product, please report it to us within 48 hours of delivery.

How to Submit Your Request: Please fill out the form below. To help us resolve your issue quickly, strictly include the following details in the "Message" box:

  1. Order Number: (e.g., #GO1024)

  2. Request Type: (Write "Cancel", "Return", or "Exchange")

  3. Reason: (e.g., "Ordered by mistake", "Package damaged", "Wrong item received")